How do I integrate Trackable?

The Trackable analytics prefix populates download and attribution for podcasts in Chartable. Each Chartable dashboard has their own unique Trackable prefix. A podcast can only have one Chartable team dashboard's Trackable prefix integrated in its RSS feed at any time.

If you want to integrate Trackable through your hosting provider, please follow the instructions below:  

  1. Add the podcast to your dashboard - https://help.chartable.com/article/99-add-another-podcast-to-your-account
  2. Ensure your hosting platform is supported - Which podcast hosting platforms support Trackable?
  3. Follow the steps on the Integrations > Trackable page in your team's Chartable dashboard for your hosting provider.
  4. Click "Refresh Trackable Status" on the Trackable page. This prompts Chartable's systems to look for the prefix in your RSS feed. After 24-48 hours, data should start to populate. 

Troubleshooting steps for Trackable are linked here -- I don't see download data for my podcast. What happened?

You can also integrate Trackable through SmartFeeds, regardless of your hosting platform. This feature is currently in Beta release.

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