Why do my downloads or listens say "Unknown"?

If you haven't added the Trackable prefix to your RSS feed, or integrated with Spotify yet, kindly follow the instructions provided on the Integrations page. Trackable populates all download information. The statistics that come from the Spotify integration are supplementary, and more about them can be found here.

If you've just connected your accounts, it can take up to 24 hours to get data in. The Integrations page will give you the time of the last sync, if any, and when you can expect the data to update.

If you previously had download statistics flowing through correctly and they have stopped, please refer to this article - I don't see download statistics for my podcast. What happened?