I don't see download data for my podcast. What happened?

If you are no longer seeing download statistics for your podcasts, please navigate to the Integrations > Trackable page on your Chartable dashboard and look under the "Status" heading. 

Pending Status

If you see a Pending status, navigate to Team Settings > Podcasts and make sure you are tracking/following your podcast. Then, follow the steps for your hosting provider listed on the Trackable page to ensure your team's Trackable prefix is integrated into the RSS feed. You can also manually check your podcast's RSS feed by looking for a "chtbl.com" URL in the episode audio file links.

Once you have ensured that your team's Trackable prefix is integrated into the RSS feed, click "Refresh Trackable Status" on the Trackable page and wait 24-48 hours.

Active Status, Missing Prefix

If you see an Active status with the message "These podcasts do not have the Trackable prefix," please follow the steps for your hosting provider listed on the Trackable page to ensure your team's Trackable prefix is integrated into the RSS feed. You can also manually check your podcast's RSS feed by looking for a "chtbl.com" URL in the episode audio file links.

Once you have ensured that your team's Trackable prefix is integrated into the RSS feed, click "Refresh Trackable Status" on the Trackable page and wait 24-48 hours.

Active Status

If you see an Active status, and your data has not been flowing through for 48+ hours, feel free to reach out to Chartable support at [email protected] 

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