How to remove your trackable prefix and update your RSS feed URL

Given the recent sunset of the Chartable platform, there are certain steps that previous Chartable users should take, otherwise you could risk episode playback issues or other disruptions to your podcast or data.

• For shows that are not hosted with Megaphone, you will need to remove the Trackable prefix from your RSS feed through your hosting provider. 
• If you’re a SmartFeeds user (regardless of which hosting provider you work with) , you will also need to complete the additional step of updating your podcast RSS feed URL in the podcast directories, including Spotify, with the RSS feed provided by your hosting provider instead of your SmartFeeds feed. 

Managing prefixes and RSS feed URLs via your hosting platform

Below are the available help center articles from the hosting providers that previously supported Chartable that outline (1) how to manage/remove measurement-based RSS prefixes, if you’re not hosted with Megaphone and (2) how to manage/find your RSS feed URL, if you’re a SmartFeeds user. If you have any trouble with either action, we recommend reaching out directly to your hosting platform provider. 

[For SmartFeeds Users] How to update your RSS feed URL in podcast directories 

If you’re a previously SmartFeeds user, you will need to update your RSS feed URL in the podcast directories. Above, we’ve linked to the various help center articles to help you find the RSS feed URL provided by your hosting provider. Once you have that, you will need to make sure your URL is updated across the major listening platforms. We’ve listed out the platforms below and the guidance provided from each on how to submit. You should also check with your hosting provider to see whether they will update for you. 

• Spotify 
• Apple Podcasts
• Amazon Music
• iHeart Radio
• Audacy 
• Deezer 
• Pocket Casts
• PlayerFM 
• RadioPublic
• TuneIn 
• Gaana 
• JioSaavn