Art19 Decryption Key for SmartPromos

Art19 encrypts data needed to measure downloads. The decryption key allows our system to "see" the IP addresses of listeners sent from the Art19 pixel, and perform attribution. If the pixel is active, attribution will begin flowing after the key is entered. Multiple keys can be entered for each Chartable team dashboard. 

If a pod-to-pod promo is running on a network using Art19 as a DAI provider, there might be an error similar to the screenshot below.If you're seeing this error, the Chartable team that is running the promotion on their network will need to reach out to their Art19 support representative for the Art19 account's decrypt key. 

Then, the team running the promotion on their network should enter the key on the SmartPromo Settings page of the Chartable dashboard. 

If you've entered the decryption key and still seeing the error, confirm the code that you've entered into your SmartPromo Settings page exactly matches the code you received from Art19. If there are any typos, extra spaces, or missing characters, the decryption key will not function correctly. 

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