What is "Not Set" and why do I keep seeing it?

Seeing "Not Set" as a referral for your downloads means Chartable was not able to determine where the user came from. 

Not Set usually appears when the user came from a mobile app, a HTTPS link, or their browser has a Do Not Track signal emitting. Here's an article breaking it down. 

To avoid "Not Set" from appearing, we recommend using Source IDs for your SmartLinks.

Still need help? Contact Us Contact Us