Retention Chart FAQ

Q: What is the Retention Chart?

A: Please see the articles What is the Retention Chart and Announcing: Retention Analytics.

Q: If someone started listening during a month but skipped a month later, are they still counted in the original month they started listening in, or are they counted as a brand new listener or added to a new month?

A: They would counted in the original month, as that was first time the device downloaded an episode of your show.

Q: How does the retention chart work with non-static IP addresses?

A: Essentially, we do include non-static IP addresses, and everything still works as it should.

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