I can't connect to Apple or Spotify, and I know my password is correct!

Because we connect with Apple and Spotify through your account, not through a supported API or other connection mechanism, we can't always connect to every account. Sometimes two-factor authentication is to blame, and sometimes our servers just can't talk to their servers.

We know it can be frustrating to see an error message repeatedly! But if you've confirmed the login/password you're using on Apple or Spotify and it's still not working with Chartable, there's unfortunately nothing more we can do at this time. There's an enormously complex set of account types, authentication mechanisms, and other factors that go into the connection—rest assured, we're working hard to improve our connections!

In the meantime, you may have more luck with Apple in particular if you switch to an Apple ID that doesn't have two-factor authentication enabled. For more info on how to set that up, go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

In order for Apple to be able to identify you (and prevent anyone else from being able to access your podcast administration), you need to have your email address entered in the 'itunes:owner' tag in the feed.

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