Troubleshooting the Apple Podcasts Integration
If you haven't invited the Chartable email address to your Apple Podcasts Connect account, please read our article on Setting Up the Apple Podcasts Integration. If the metrics that you receive from the Apple Podcasts integration still do not seem correct, please refer to this article.
1. Ensure that your podcasts do not have duplicate entries in the Apple Podcasts library. If there are multiple copies of a podcast, the integration will not function properly. Please work with Apple to remove the duplicate, ensure the correct version of your podcast is added to your Chartable account, and delete/re-add the Apple Podcasts Connect integration within Chartable.
2. Ensure that you've granted the Chartable email address an Analyst role and given access to All Shows. To confirm, visit the Account > People page in your Podcast Connect account. It should look similar to the screenshot below.
If you follow these steps and the integration is not successful after 24-48 hours, please reach out to our team at [email protected] with a screenshot of your Account > People page in your Podcast Connect account.