Chartable is able to integrate with Spotify to pull in user-specific stats, such as gender and age, for listeners using the Spotify app. These statistics are available on the Audiences page. Spotify demographic data is separate from our household level demographics, which comes from Trackable.
If your Spotify demographics are not appearing under the Audiences page, here's a few things to check:
The Spotify integration is only available for paid users. Please ensure you upgrade your plan
Make sure that your Spotify integration is connected by navigating to the Integrations > Spotify page. Troubleshooting can be found here.
- If your download count is too low, Spotify might not be able to provide demographics data. We are still unsure of what that threshold is.
If you are still experiencing issues, reach out to our team at [email protected]