Troubleshooting the Spotify Integration

The Spotify integration offers listening, consumption and demographic statistics through Spotify for Podcasters. Note that viewing charts from Spotify does not require this integration, and all download information from folks listening through Spotify is captured through the Trackable analytics prefix

The Spotify for Podcasters integration is available for all team dashboards.

Troubleshooting the Spotify Integration

If you haven't set up your Spotify integration yet, you can follow these steps.  Note that if you log into Spotify for Podcasters with Anchor or Megaphone, you may not be able to integrate Chartable's Spotify Integration. Our team is currently working on making this happen, stay tuned!

If your host submitted your podcast to Spotify on your behalf, you can claim your podcast on Spotify for Podcasters by following these steps.

If you're having trouble viewing data from your Spotify for Podcasters account in Chartable, you can follow these troubleshooting steps:

  1. Make sure you've added all of your podcasts to Spotify for Podcasters. If the show doesn't appear on your dashboard there, integration data won't appear for that podcast in Chartable.
  2. Make sure you've added all of your podcasts to Chartable. If the show doesn't appear on the Team Settings > Podcasts page of your Chartable dashboard, integration data won't appear for that podcast.
  3. Wait 12-24 hours. Often, our system just needs some time to process the request.
  4. Finally, try creating a brand new account for your Spotify for Podcasters account, rather than using the same one you use for music and the Spotify player.

Still need help? Contact Us Contact Us