My baked-in SmartPromo is showing an error, but the episode was published. What should I do?
If you see an error message for a baked-in SmartPromo that says "Did not detect episode on expected Publish date", but you know the episode with the promotion was published, don't worry. This just means that our SmartPromo system wasn’t able to find and match the episode to the SmartPromo automatically.
When this happens, we'll manually match the episode for you, usually within a business day or two.
No data will be lost because both shows have the Trackable prefix installed on their RSS feeds, so we’re collecting analytics for both shows the entire time.