I'm seeing "Pending" on a campaign, but the publisher says the pixel is active. What's going on?
A campaign will switch from "Pending" to "Active" once Chartable has received the first pixel event.
If you're seeing "Pending" but the publisher says the pixel is active, here are a few things to check for:
- Ask if the pixel was placed in the proper area within their dynamic ad insertion provider.
- Double check is the proper pixel was placed.
- Can they send you a screenshot of the pixel they placed?
- Does it match what's seeing on the Manage or Sold tab via SmartPromos?
*Please note when sending a pixels via email, the pixel format might change. Always try to send the pixel via Chartable profiles, text files or excel / google docs.
If you're still having issues please email [email protected] for additional help.